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Switch off and unplug all power to the tv for 45 secs.3. Looking at a TCL 6 series TV. Working here now. Did not need to reboot TV. Exiting the app. Disney plus app that isn't compatible with TV's is a waste of time....giving up and will just watch Netflix instead. Disney+ is a 3rd party app on the television I recommend uninstalling the app and then reinstall it to your device. The rep had no explanation as to why the 2016 model became obsolete overnight. I just finished chatting with Disney plus support. PS - I have bought Samsung tvs for years. From new releases, to your favorite classics, and exclusive Originals, there's always something new to discover.
So I guess Samsung has moved on. But if you're waiting around for the message on the TV screen to come true, it's not going to. At the end of the session, the rep even said, for what it's worth thanks for contacting Disney plus support instead of their usual "Have a magical night". I doubt they have much incentive to do that when they can just force people to buy a new TV. That meesage showing up on your TV is a lie. (This step does a soft reset of the tv).after I followed these steps the app started working.I followed all of these steps and now there is just a blank blue screen when I open the Disney + app. I definitely understand your frustration.
Hope it now will last longer than 3 years. But, I assure you, what I posted is what I was told. Endless movies and TV shows. Turn on tv and then with the smart remote only, hold down the power button to turn tv off, until the Samsung start up screen appears and tv comes back on. I've already ordered a Roku. It IS NOT a Disney problem...the problem is on Samsung's end. Hola mi app Disney Plus no arranca desde el último upgrade de firmware de la TV, me da error 1016 y vuelve al smart hub. I just finished chatting with Disney plus support. Wasted an hour with online tech support who seemed to know nothing about the issue when dozens of posts online are complaining about the exact same issue. Apparently D+ will update the app June 1st to correct the issue Samsung created with a Smart Hub update. @MikeSchofield: Sorry to hear that you're having further issues with the Disney+ app on your TV.Can you try unplugging the TV at the wall for around 30 seconds, then plug it back in and power it back on to clear the cached memory of the device.
I will NEVER buy another one after this experience. The Disney plus rep said they were just told today that the model year 2016 is obsolete. Any thoughts?They have not solved the issue according to the Samsung rep I just chatted with.
We have used the app on our TV for months and now all of a sudden, Samsung has done something. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Same here. This is totally unacceptable!! They said my 2016 TV is imcompatible with Disney + until the developers sort it out.
Solved: Samsung Smart TV - Model Code: UN55KS8500 After a couple months of using the Disney App on my samsung TV without issue, it - 1107638 - 27
Connection is fine as youtube works on the smart tv. Always ad free. We have a model un55ku6290f was tv and have tried all reset options and still receive a message "We are having a problem. Absolute garbage!!!!! Yes, they fixed the problem. This site includes affiliate links. Well done Samsung
Clearly this is a Samsung issue.
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